That letter is often referred to as a “Location letter,” and is typically sent to the last known address our client had on file for its deceased customer. The letter is sent to help us ascertain with whom we should speak about the account. The initial letter does not contain any account information because we are required by law not to disclose any information about any financial matters to any unauthorized party. The absence of account information is to preserve the integrity and security of the account and prevent possible fraudulent activity resulting from information being obtained by an unauthorized party. Once we have obtained a confirmed authorized Estate Representative, a letter containing account information and other important disclosures is sent to the Estate Representative within 5 days of the initial communication.