AscensionPoint handles accounts for clients who have been informed their customer has passed away. We are one of several national estate and probate recovery specialists that receive these specialized accounts. The placement of an account with our office is not a negative reflection upon the account, the customer, or the family. It is merely the next step in the process after an account has been closed by our clients due to a customer’s passing. Once we receive an account in our office, we attempt to locate an Executor or otherwise authorized Estate Representative to determine if a probate administration has been or will be filed in the probate courts. We do not seek to hold any family member personally responsible for the financial matters of a deceased customer, but family members may be contacted to help us ascertain with whom we should be speaking.